Orders & Shipping
Do I need an account to place anorder?
No. You can check out as a guest. Creating an account allows you to save your details, track your orders, and enjoy a faster checkout for future purchases.
How can I place an order?
Browse our collection, add your favourite products to the cart, and proceed to checkout. Complete the payment, and we'll take care of the rest.
How will I know if my order is confirmed?
Once your order is successfully placed, you'll receive an order confirmation via email. If you don't receive it within a few minutes, please check your spam or promotions folder.
Do you ship across India?
Yes. We deliver to most serviceable pin codes across India.
Do you ship internationally?
At present, we only ship within India. We hope to introduce international shipping in the future.
How long will my order take to arrive?
Orders are typically delivered within 3–10 business days, depending on your location. You'll receive tracking details as soon as your order is dispatched.
How can I track my order?
Once your order is shipped, we'll send you a tracking link via email and/or SMS so you can follow your shipment in real time.
What are the shipping charges?
Shipping charges, if applicable, are displayed during checkout before payment. Most of our products are eligible for free shipping.
Can I change my delivery address after placing an order?
You can request an address change before your order is dispatched. Please contact our customer support team as soon as possible. Once the order has been shipped, we may not be able to modify the delivery address.
What happens if I'm unavailable during delivery?
Our delivery partner will usually make another delivery attempt. If the delivery cannot be completed, the shipment may be returned to us. Please ensure your contact number is reachable for a smooth delivery experience.
Payments
What payment methods do you accept?
We accept:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.
Is Cash on Delivery (COD) available?
COD is available for selected locations and may depend on the order value.
Products
Are the product images accurate?
Yes. We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings and lighting conditions.
What materials are your bags made from?
Our products are crafted using premium materials including:
Polyester
Canvas
RPET (Recycled PET)
Faux Leather
Other premium fabrics
Material details are listed on every product page.
Are your bags waterproof?
Many of our bags are made using water-resistant materials. Since features vary by product, please refer to the individual product page for exact specifications.
Do your bags come with a warranty?
Selected products carry a warranty against manufacturing defects. Warranty information, where applicable, is mentioned on the respective product page.
How do I care for my bag?
To keep your bag looking its best:
Wipe clean with a soft damp cloth.
Do not machine wash unless
specifically mentioned.
Avoid prolonged exposure to direct
sunlight and excessive moisture.
Store in a cool, dry place when not in use.
Care instructions may vary depending on the material.
Returns, Exchanges & Refunds
What is your return policy?
Eligible products can be returned within 7 days of delivery, subject to our Return Policy.
How do I initiate a return?
Simply contact our customer support team with your order details, and we'll guide you through the return process.
When will I receive my refund?
Refunds are generally processed within 5–10 business days after the returned product passes our quality inspection.
Can I exchange a product?
Yes. Exchanges are available for eligible products, subject to stock availability and our Exchange Policy.
What if I receive a damaged or incorrect product?
Please notify us within 48 hours of delivery and share photographs of the product and packaging. We'll resolve the issue as quickly as possible.
Order Cancellation
Can I cancel my order?
Yes. Orders can be cancelled before they are dispatched. Once shipped, cancellation may no longer be possible.
How will I receive my refund for a cancelled order?
Refunds will be credited to the original payment method used while placing the order.
My Account
How do I update my account information?
Log in to your account and visit the My Account section to update your personal information.
Frequently Asked Questions?
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I forgot my password. What should I do?
Click "Forgot Password" on the login page and follow the instructions to reset your password.
Sustainability
Do you offer eco-friendly products?
Yes. We offer a growing range of products made using sustainable materials such as RPET, recycled fabrics, canvas, and other environmentally conscious alternatives.
How can I identify sustainable products?
Look for the Eco-Friendly or Sustainable badge on eligible product pages.
Corporate & Bulk Orders
Do you accept bulk or corporateorders?
Absolutely. We specialize in corporate gifting, employee onboarding kits, event merchandise, promotional campaigns, dealer gifts, and institutional requirements. Bulk order enquiries are generally accepted for quantities of 50 pieces or more. If your requirement is smaller, feel free to contact us—we'll be happy to explore the possibilities.
Can I customise the bags with mycompany logo?
Yes. We offer custom branding through printing, embroidery, embossing, laser engraving, and other branding techniques depending on the product.
Which products are popular for corporate gifting?
Our most popular corporate gifting products include:
Backpacks
Messenger Bags
Duffle Bags
Laptop Sleeves
Travel Accessories
Tech Organisers
Toiletry Kits
Passport Holders
Luggage Tags
What is the minimum order quantityfor customised products?
The minimum order quantity varies depending on the product and branding requirements. Our sales team will be happy to suggest the most suitable option based on your requirement.
How do I request a quotation for bulk orders?
Simply email us at reachus@obliquedesigns.in or submit the Bulk Enquiry form on our website. Our team will get back to you with a customised quotation.
Customer Support
How can I contact Oblique Designs?
We're happy to help.
Email: reachus@obliquedesigns.in
Phone: +91 91879 84336
You can also reach us through the Contact Us form on our website.
What are your customer support hours?
Our customer support team is available Monday to Saturday, 10:00 AM to 6:30 PM (IST), excluding public holidays.