Return & Refund Policy

Last Updated: 10th July 2026

At Oblique Designs LLP, we strive to ensure that every product you receive meets our quality standards. If something isn't right, we're here to help.

Return Eligibility

You may request a return within 7 days from the date of delivery if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product is materially different from what was ordered.

To be eligible for a return:

• The item must be unused.
• It must be in its original condition.
• All original tags, labels, accessories, and packaging must be intact.
• Proof of purchase (Order ID or Invoice) must be provided.

Items Not Eligible for Return

Returns will not be accepted for:

• Products showing signs of use or damage caused after delivery.
• Products without original packaging or tags.
• Customised or personalised products.
• Corporate or bulk orders manufactured specifically to customer requirements.
• Products damaged due to misuse, negligence, improper storage, or normal wear and tear.
• Gift cards (if applicable).

How to Request a Return

To initiate a return, please email us at reachus@obliquedesigns.in with:

• Order Number
• Reason for return
• Clear photographs of the product
• Photographs of the outer packaging (if damaged)

Our customer support team will review your request and respond within 2–3 business days with the next steps.

Return Shipping

If the return is due to:

• Manufacturing defects
• Incorrect product shipped
• Product damaged during transit

Oblique Designs LLP will arrange the return pickup or bear the return shipping cost.

For returns not covered under the above conditions, return shipping costs may be borne by the customer.

Inspection & Approval

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the return is approved, we will initiate the refund or exchange.

If the product does not meet the eligibility criteria, it may be returned to the customer without a refund.

Refunds

Approved refunds will be processed to the original payment method used while placing the order.

For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account after the required bank details have been verified.

Refunds are generally processed within 7–10 business days after the returned product has successfully passed our quality inspection.

Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Exchanges

Eligible products may be exchanged subject to stock availability.

If the requested replacement is unavailable, you may choose:

• An alternative product of equal value (or pay the difference for a higher-priced item), or
• A full refund, where applicable.

Order Cancellations

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. However, eligible products may still qualify under our Return Policy.

Warranty Policy

A. Warranty Coverage

Oblique Designs LLP offers a 6-Month Limited Warranty from the date of purchase against manufacturing defects.

This warranty applies only to products purchased through our authorised sales channels and is valid only for the original purchaser.

The warranty covers manufacturing defects such as:

• Faulty stitching
• Broken zippers
• Defective buckles
• Defective hardware
• Manufacturing defects in materials or workmanship

B. What is Not Covered

The warranty does not cover:

• Normal wear and tear
• Scratches and scuffs
• Stains or fading
• Water damage
• Damage caused by improper use
• Accidental damage
• Overloading of the bag
• Airline or transit mishandling
• Unauthorized repairs or alterations
• Damage caused by negligence or improper care

C. How to Make a Warranty Claim

To raise a warranty claim, please email reachus@obliquedesigns.in with:

• Invoice or proof of purchase
• Order Number
• Photographs clearly showing the issue
• A brief description of the defect

Our quality team will review the claim and may request the product to be sent to us for inspection.

Warranty Resolution

If the claim is approved, Oblique Designs LLP will, at its discretion:

• Repair the product,
• Replace the defective product (subject to availability), or

The warranty does not entitle the customer to a cash refund unless required under applicable consumer laws.

Contact Us

For any questions regarding returns, refunds, exchanges, or warranty claims, please contact:

Oblique Designs LLP

Email: reachus@obliquedesigns.in

Phone: +91 91879 84336